Returns & Exchanges

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise within 30 days of the invoice date. (Note: Items purchased on clearance are only eligible for exchange or store credit.) Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective. Merchandise returned more than 1 month after the delivery date may be shipped back to you at your expense. Please contact us at customerservice@kinderbliss.com prior to shipping if you are shipping outside of the return policy window.

Gifts

When a gift is returned, a Kinderbliss Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Kinderbliss catalog, and online.

By Mail

On the return form, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use a shipping service that has tracking (such as UPS, Fedex or Priority USPS) to ensure proper return address and credit information.

If you use a Kinderbliss label, a fee will be deducted from your refund. If you prefer not to use the Kinderbliss label, please ship the item prepaid and insured to Kinderbliss Exchanges/ReturnsSmart, 1191 Center Point Drive, Henderson NV 89074. For a replacement shipping label, please email us at customerservice@kinderbliss.com

clearance items

Items purchased on clearance are only eligible for exchange or store credit.

Special Returns

Items marked special returns are subject to returns between 10 and 30 days from the invoice date. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective.

If you have any questions, please feel free to contact us via the following options:
• E-mail at customerservice@kinderbliss.com (we respond to all emails within 24-48 business hours)
• Call 1.702.352.2582 or 1.888.884.8863 (in the contiguous United States)

Other Items

All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Once placed, orders for personalized items cannot be canceled, and personalized items cannot be returned. We ask that you take special care when specifying initials or names, and if requested, the style and color of the personalization. Perishable foods are not returnable. Please email us at customerservice@kinderbliss.com for questions about your perishable items. All precious jewelry must be returned within 30 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items that do not apply to the above policy such as jewelry, etc., will be noted on the packing slip on that item. Price adjustments: Kinderbliss gladly honors a one-time price adjustment on full-price merchandise within seven days provided you email us at customerservice@kinderbliss.com within 7 days from your original order date. Your price adjustment will be given in the form of a store credit, and you will receive a store coupon code via email to be used toward a future purchase.